Online Form Flight

Admissibility of the conciliation request

Please fill out all mandatory fields* completely. For navigation in the form please do not use the back button of your browser but the fields provided.
Please make a choice.

Information about the facts of the case

Reason of Complaint

(Multiple selections possible.)

Flight details

Flight segments

Traveller

For which travellers do you assert a claim?

Information about the facts of the case

Delay

Cancellation/Change of flight time

Denied boarding

Please make a choice.
When did you get to the airport? When did you go to the check-in counter? When was your actual turn to check in?
When did you get in line for security? When was your actual turn?
When did you get in line for security? When was your actual turn?

Baggage loss

In step 6, please upload a complete list of the items in your lost baggage, indicating the year of purchase and the purchase price.

Baggage delay

Baggage damage

Downgrade / Limited mobility / Other





Company's response to your complaint

Claim

EUR

Contact details

Upload data

The better you can substantiate your claims, the better your chances of success in the conciliation process will be: The information provided by the parties involved forms the basis for our legal review. You can upload your documents here, or alternatively also send them to us by e-mail (to flugkontakt@soep-online.de) or by post.
You can upload the following file formats: PDF, DOC, DOCX, JPG, PNG, TXT, ODT, XLS, XLSX . Maximum total size of all files together 10 MB. We would be grateful if you could name the documents accordingly.

Declaration of Content

Bild Online Form Flight