Online Form Travel

Admissibility of the conciliation request

Please fill out all mandatory fields* completely. For navigation in the form please do not use the back button of your browser but the fields provided.
Select the period in the calendar.

Details of the person travelling

Travelling person 1

Information about the circumstances

Booking details


Reason of Complaint

Multiple selections possible.

Notice of defects/Remedial action on-site


Additional information

Contact details

Company's response to your complaint



Upload data

The better you can substantiate your claims, the better your chances of success in the conciliation process will be. The information provided by the parties involved forms the basis for our legal review. You can upload your documents here or alternatively submit them to us by e-mail (an or post.
You can upload the following file formats: PDF, DOC, DOCX, JPG, PNG, TXT, ODT, XLS, XLSX . Maximum total size of all files together 10 MB. We would be grateful if you could name the documents accordingly.

Declaration of Content

Bild Online Form Travel

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