Online Form Travel

Admissibility of the conciliation request

Please fill out all mandatory fields* completely. For navigation in the form please do not use the back button of your browser but the fields provided.

Which travel company is affected by your conciliation request?*

Within what period of time was your trip/journey?*

Select the period in the calendar.

When did you book your trip/journey?*

Have you already complained in writing to your travel company?*

Yes

When exactly?*

Did the travel company respond to you apart from an automatic acknowledgement of receipt?*

Yes

Date of reply

No, I didn't get an answer.

Reference number of the company

Is your case pending or finalised before a court or another consumer arbitration body?*

Yes

Details of the person travelling

If you also assert claims for further persons, please use the button "add further travellers".

Travelling person 1

Address*

Title

Given name*

Surname*

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Contact details

Does your request concern your own complaint or are you acting on behalf of someone else?*

My own complaint (including that of fellow travelers)

Solely on behalf of someone else

Please provide the contact details of the person travelling with whom we are to conduct correspondence during the ongoing conciliation procedure.

If you make the application for another person (complainant), a declaration of consent is required. Please send the scanned copy of the form signed by the complainant in person to reisekontakt@soep-online.de.

You can download here the form for the power of attorney in case of third party involvement..

Company

Reference number

Address*

Title

Given name*

Surname*

Street / Number*

Postal code / City*

Country*

Email*

Confirm email*

Home phone / Mobile phone (1)*

Country code

Area code

Number

Home phone / Mobile phone (2)

Country code

Area code

Number

Company's response to your complaint

How did the company respond to your complain?*

Payment/Payment offer

Amount?

Have you received the payment?

Yes

Voucher

Amount?

Not at all

Other

Claim

Would you like to assert a financial claim?*

Yes

Total amount

EUR

Yes, I have understood that the conciliation procedure will be concluded without legal examination if the travel company fully accepts my claim entered here.

Please provide us with details about the various items that make up your claim.

Bank details

Your bank details will be transmitted to the company in encrypted form. The provision of your bank details is voluntary and helps to speed up processing in the event of compensation/refund. Please check the correctness of your bank details carefully.

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IBAN:

BIC:

Account holder:

Why not? What exactly do you want to achieve with your complaint?

Upload data

The better you can substantiate your claims, the better your chances of success in the conciliation process will be. The information provided by the parties involved forms the basis for our legal review. You can upload your documents here or alternatively submit them to us by e-mail (an reisekontakt@soep-online.de) or post.

Booking documents*

Yes, they are available.

No, they are not available

Previous correspondence with the travel company*

Yes, available.

There is no further correspondence available.

Proofs/receipts for disbursements*

Yes, they are available.

No, they are not available

File upload

You can upload the following file formats: PDF, DOC, DOCX, JPG, PNG, TXT, ODT, XLS, XLSX . Maximum total size of all files together 10 MB. We would be grateful if you could name the documents accordingly.

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Online Form Travel

Admissibility of the conciliation request

Details of the person travelling

Travelling person 1

Information about the circumstances

Booking details

Reason of Complaint

Notice of defects/Remedial action on-site

Cancellation

Additional information

Contact details

Company's response to your complaint

Claim

Upload data

Declaration of Content