If you make the application for another person (complainant), a declaration of consent is required. Please send the scanned copy of the form signed by the complainant in person to reisekontakt@soep-online.de.
You can download here the form for the power of attorney in case of third party involvement..
Your bank details will be transmitted to the company in encrypted form. The provision of your bank details is voluntary and helps to speed up processing in the event of compensation/refund. Please check the correctness of your bank details carefully.
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